Specialist dementia & memory care, delivered with dignity
A dementia diagnosis changes everything — but it does not change a person's right to feel safe, valued and known. Our specialist memory care unit provides a calm, secure environment where people living with dementia are supported to live well, every day.
Care designed around the person, not the diagnosis
Caring for someone living with Alzheimer's disease or another form of dementia takes specialist knowledge, patience and a thoughtfully designed environment. Our secure memory care unit is staffed by carers and registered nurses with advanced dementia training, led by a dedicated dementia specialist.
The physical environment is purpose-built to reduce confusion and anxiety: clear sightlines, gentle lighting, memory cues, safe walking paths and enclosed gardens that allow freedom to move without risk. We use proven, non-pharmacological approaches — familiar routines, reminiscence, music, sensory activity and meaningful occupation — to reduce distress and support wellbeing, minimising reliance on medication.
We understand that behaviours which can seem challenging are most often a form of communication. Our team is trained to look behind the behaviour, identify unmet needs and respond with calm and consistency. The result is a setting where people living with dementia retain identity, comfort and as much independence as possible.
Is this the right care?
Specialist memory care can be the right choice when dementia has progressed beyond what can be safely supported at home or in standard rest-home care.
- A diagnosis of Alzheimer's disease or another dementia with increasing support needs
- Wandering, disorientation or risk of leaving home unsafely
- Heightened anxiety, agitation or distress that is hard to manage at home
- Day-night reversal or sleep disturbance affecting safety
- A family carer experiencing exhaustion or burnout
- Personal care, eating and medication now need consistent prompting and help
Benefits for residents and families
Dementia-trained team
Carers and nurses with advanced dementia education, guided by a dedicated specialist.
Safe, secure setting
A purpose-designed unit with enclosed gardens and freedom to move safely.
Reduced distress
Familiar routines, reminiscence and sensory approaches that lower anxiety without over-medicating.
Meaningful days
Music, gardening, art and life-story activities that maintain identity and joy.
Supported nutrition
Finger foods, gentle prompting and a relaxed dining experience to maintain healthy eating.
Family partnership
Education and support for whānau, who are central to good dementia care.
How we deliver this care
Person-centred, evidence-based and built around the goals that matter most to you and your loved one.
Understanding the person
We build a detailed life story — history, work, relationships, preferences — so every interaction feels familiar and respectful.
Tailored, calm routines
Consistent daily rhythms and trained staff reduce confusion and create a reassuring sense of predictability.
Meaningful engagement
Personalised activities tap into long-term memory and abilities, supporting purpose and positive emotion.
Reviewing & responding
Care is continuously adjusted as the condition changes, with families fully involved in every step.
Walking alongside whānau
Dementia affects the whole family. Loved ones often carry grief, guilt and exhaustion long before a person moves into care. We support families with honest information, practical guidance and emotional reassurance throughout the journey.
You know your family member better than anyone, and that knowledge is central to good care. We invite you to share routines, life history and what brings comfort, and we keep you closely informed as needs change. Our dementia specialist is also available to answer questions and connect you with community supports such as Dementia New Zealand and Alzheimers NZ.
- Guidance on understanding and responding to dementia
- A consistent, named team who know your loved one well
- Connection to NZ dementia support organisations
- Compassionate communication as the condition progresses
Frequently Asked Questions
Answers to the questions families most often ask us.
How is your memory care unit different from standard rest-home care?
Our memory care unit is a secure, purpose-designed environment with dementia-specialist staffing, dementia-informed routines and activities, and a layout that reduces confusion. It is specifically built for people whose dementia needs cannot be safely met in a standard setting.
Will my loved one be over-medicated or restrained?
No. We prioritise non-pharmacological approaches — environment, routine, activity and skilled communication — to support wellbeing. Medication is used only when clinically appropriate and is regularly reviewed with the GP. We do not use restraint as a substitute for good care.
My family member becomes agitated. Can you help?
Yes. Agitation usually signals an unmet need — pain, fear, hunger or overstimulation. Our trained team is skilled at identifying and addressing the underlying cause calmly, which is often far more effective than medication.
Can people with dementia still enjoy activities?
Absolutely. Long-term memory and emotional response often remain strong. Music, gardening, familiar tasks and reminiscence can bring genuine joy and connection, which we build into every day.
How do you support families who feel guilty about moving a parent into care?
These feelings are completely natural. Our team offers reassurance, honest information and ongoing support. Most families find that specialist care actually restores their relationship, letting them return to simply being family.
Other ways we support your whānau
Speak with our care advisors
Every family's situation is different. Our care advisors offer a free, no-obligation conversation to help you understand your options and next steps.
Talk to us about dementia & memory care
Arrange a visit or a free, no-obligation conversation with our care advisors. We're here to help you find the right path for your whānau.