Stay safe and independent in your own home
For many older New Zealanders, home is where they want to remain. Our home support services bring trusted, flexible care to your door — from a little help around the house to comprehensive personal and nursing care.
The right support to keep living well at home
Remaining at home — surrounded by familiar comforts, neighbours and routines — is the heartfelt wish of most older people. Our home support service makes that possible by bringing reliable, professional care directly to where people feel most themselves.
Support is fully flexible and scales to need. That might be a few hours a week of help with showering, housework and shopping, or it might be daily visits, overnight care or skilled nursing for more complex health conditions. The same trusted carers attend wherever possible, building genuine relationships and spotting changes early.
Every home support package begins with a conversation and an in-home assessment, so the care fits the person and the household — not the other way around. We coordinate with GPs, district nurses and allied health where needed, and adjust support as circumstances change, giving families confidence and peace of mind.
Is this the right care?
Home support suits people who want to stay in their own home but need some help to do so safely and comfortably.
- Help is needed with showering, dressing, grooming or mobility
- Household tasks, meals or shopping have become difficult to manage
- Companionship would ease loneliness and lift wellbeing
- Medication reminders or nursing care are needed at home
- Family carers need regular, reliable support to keep going
- Recovery after hospital requires temporary help at home
Benefits for residents and families
Stay where you belong
Remain in your own home and community, surrounded by familiar comforts and routines.
Flexible, scalable care
From a few hours weekly to daily visits, overnight or live-in support, adjusted as needs change.
Familiar faces
Consistent carers who build real relationships and notice subtle changes early.
Nursing when needed
Registered-nurse oversight for medication, wound care and complex health needs.
Genuine companionship
Conversation, outings and connection that protect against isolation and low mood.
Peace of mind for family
Reliable support and clear communication, wherever you live in Auckland.
How we deliver this care
Person-centred, evidence-based and built around the goals that matter most to you and your loved one.
Free in-home conversation
We visit to understand needs, preferences, the home environment and what 'living well' means to you.
A package that fits
We design a flexible support plan — tasks, hours and visit times — that suits the person and the household.
Matched, consistent carers
We carefully match carers to personality and needs, keeping the same faces wherever possible.
Ongoing review
We check in regularly and adjust support as health, recovery or circumstances change.
Support for the whole family
Home support is as much about families as it is about the person receiving care. Many of our clients are supported by a spouse, son or daughter who is doing their best while juggling work and their own lives. Our service is designed to share that load.
We keep families informed with clear communication and a named coordinator, and we are quick to flag any changes we notice. Whether you live around the corner or overseas, you can have confidence that your loved one is safe, comfortable and genuinely cared for.
- Respite for family carers, scheduled or as needed
- A named coordinator and consistent care team
- Prompt updates if we notice any change in health
- Flexible scheduling that works around family life
Frequently Asked Questions
Answers to the questions families most often ask us.
What kinds of help can a home support carer provide?
Support ranges from household help, meal preparation, shopping and companionship through to personal care such as showering and dressing, medication prompting and, where needed, registered-nurse care. Packages are tailored to each person.
Can we get the same carer each time?
Yes, wherever possible. Continuity matters, so we work hard to keep the same trusted carers attending, which builds relationships and helps us notice changes early.
Is home support funded in New Zealand?
Some people are eligible for government-funded home support following a needs assessment (NASC). Others arrange private care for greater flexibility. We can help you understand the options and the assessment process.
Do you provide care after a hospital stay?
Yes. Short-term home support after a hospital discharge is one of the most valuable things we do, helping people recover safely at home and reducing the risk of readmission.
Which areas of Auckland do you cover?
We provide home support across the greater Auckland region. Contact our team to confirm availability in your suburb.
Other ways we support your whānau
Speak with our care advisors
Every family's situation is different. Our care advisors offer a free, no-obligation conversation to help you understand your options and next steps.
Talk to us about home support
Arrange a visit or a free, no-obligation conversation with our care advisors. We're here to help you find the right path for your whānau.