Privacy Policy
How Molly Ryan Care collects, uses and protects your personal and health information, in line with New Zealand law.
Last updated: June 2026
1. Introduction
Molly Ryan Care Ltd (“Molly Ryan Care”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal and health information.
We comply with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020, which set out how organisations must handle personal and health information.
2. Information We Collect
We may collect the following information when you contact us, enquire about care, or become a resident or client:
- Contact details such as your name, email address, phone number and postal address
- Health information relevant to providing care, including medical history and care needs
- Information about the prospective or current resident and their family or whānau
- Details you provide through our website enquiry and booking forms
- Information collected for employment purposes if you apply for a role
3. How We Use Your Information
We use personal and health information to:
- Respond to your enquiries and arrange visits
- Assess, plan, provide and review care safely and effectively
- Communicate with you, your family and your healthcare providers
- Meet our legal, regulatory and funding obligations
- Improve our services and maintain quality and safety
4. Disclosure of Information
We only disclose information where necessary and lawful — for example, to treating health professionals, to Health New Zealand — Te Whatu Ora or NASC services, to the Ministry of Social Development for funding purposes, or where required by law. We do not sell your personal information.
5. Storage and Security
We store information securely and take reasonable steps to protect it from loss, misuse and unauthorised access, modification or disclosure. Health records are retained in accordance with the Health (Retention of Health Information) Regulations 1996.
6. Your Rights
Under the Privacy Act 2020 you have the right to request access to, and correction of, the personal information we hold about you. To make a request, please contact us using the details below. We may need to verify your identity before releasing information.
7. Website and Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand site usage. You can disable cookies in your browser settings, though some features may not function as intended.
8. Contact and Complaints
If you have any questions about this policy, or wish to make a privacy request or complaint, please contact us at support@mollyryancare.co.nz or 09 300 1200. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.