Patient & Family Resources
Helpful guides for every step of the journey
Caring for an older loved one comes with big questions. Our free resources are written to help New Zealand families feel informed, prepared and supported.
Downloadable Guides
Free resources for families
Request any guide below and our team will send it to you, along with answers to any questions you have.
Care Planning GuideA step-by-step guide to assessing needs, understanding options and planning care for an ageing loved one in New Zealand.
Request Family Caregiver GuidePractical advice on caring for a loved one at home, managing your own wellbeing and knowing when to ask for help.
Request Residential Care ChecklistA printable checklist of questions to ask and things to look for when choosing a rest home or hospital-level care.
Request Dementia Support ResourcesGuidance on living with dementia, communication tips, and links to NZ dementia support organisations.
Request Rehabilitation GuideWhat to expect from rehabilitation and reablement, and how families can support recovery after illness or injury.
Request Frequently Asked QuestionsClear answers to the questions families ask most about funding, assessments, visiting and life in care.
Request Helpful NZ Organisations
You're not alone
Alongside our own support, these trusted New Zealand organisations offer valuable information and assistance.
- Age Concern New Zealand — advocacy and support for older people
- Dementia New Zealand & Alzheimers NZ — dementia information and local support
- Hospice New Zealand — palliative and end-of-life support
- Work and Income (MSD) — Residential Care Subsidy and financial support
- Health New Zealand — Te Whatu Ora — needs assessment (NASC) services
- Carers New Zealand — support for family and whānau carers
Need guidance you can't find here?
Our care advisors are here to answer your questions and point you in the right direction — with no obligation.